PolyChat Custom End User License Agreement (EULA)

Effective Date: August 2, 2026
Version: 2.0

I. Agreement, Acknowledgement, and Acceptance

1. This Custom End User License Agreement ("Agreement" or "EULA") is a legally binding agreement between you ("User," "you," or "your") and Chengdu FlipGrav Technology Co., Ltd. ("Company," "PolyChat," "we," "us," or "our") governing your download, installation, access to, and use of the PolyChat mobile application, related services, and content made available through them (collectively, the "App").
2. You and the Company acknowledge that this EULA is concluded between you and the Company only, and not with Apple Inc. ("Apple"). The Company, not Apple, is solely responsible for the App and its content, except as expressly stated in this EULA.
3. This EULA does not create usage rules that conflict with the Apple Media Services Terms and Conditions or the applicable Usage Rules. You acknowledge that you have had the opportunity to review those terms.
4. You must be at least 18 years old to register for or use the App. By accepting this EULA, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement.
5. Before registering for or logging in to the App, you must review this EULA, the PolyChat Terms of Service, the Community Guidelines contained in this EULA and the Terms of Service, and the PolyChat Privacy Policy. The consent control is not selected by default, and you cannot continue unless you affirmatively agree. We record your user or account identifier, the agreement version, and the time of acceptance. We may require renewed acceptance after a material update.
6. If you do not agree to this EULA, do not register for, log in to, access, or use the App.

II. Scope of License

1. Subject to your compliance with this EULA, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the App on Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
2. The App may be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing to the extent permitted by Apple and the applicable Usage Rules.
3. The license is for your personal, lawful, and non-commercial use unless the Company expressly authorizes otherwise in writing.
4. You may not, except where a restriction is prohibited by applicable law: copy, redistribute, sell, rent, lease, sublicense, reverse engineer, decompile, disassemble, attempt to derive source code from, modify, create derivative works from, circumvent security or moderation controls in, or make unauthorized automated use of the App.
5. No right, title, or interest in the App is transferred to you except for the limited license expressly granted in this Section.

III. Accounts, Eligibility, and Security

1. You must provide accurate and current registration information, protect your account credentials, and promptly notify us of suspected unauthorized access.
2. You may not impersonate another person, create an account using false or misleading information, sell or transfer an account, or use the App after your account has been permanently banned.
3. A permanently banned user may not create or obtain another account, including through a different name, device, credential, or another person. We may use proportionate technical and account information to enforce this restriction.

IV. User-Generated Content and Limited Content License

1. "User-Generated Content" or "UGC" means content created, uploaded, submitted, transmitted, or otherwise made available by a user through the App, including usernames, profile information, biographies, avatars, posts, comments, messages, images, audio, video, reports, and related materials.
2. You retain ownership of your UGC and are responsible for ensuring that you have the rights and permissions necessary to submit it.
3. You grant the Company a worldwide, non-exclusive, royalty-free, limited, and sublicensable license to host, store, reproduce, process, transmit, display, moderate, filter, review, and distribute your UGC solely as reasonably necessary to operate, provide, secure, improve, and enforce the App and this EULA. Sublicensing is limited to service providers and contractors acting for those purposes.
4. We will not use your UGC for advertising or marketing without obtaining separate permission from you.
5. When you delete UGC or close your account, the license to display and use that UGC for other users ends promptly. We may retain limited information when reasonably necessary for safety review, dispute resolution, legal compliance, fraud prevention, enforcement, and system backups.
6. Unless a longer period is required by law or necessary for an active investigation, dispute, or legal claim, safety reports and moderation records may be retained for 12 months, information necessary to enforce a permanent ban may be retained for 24 months, and residual backup copies may remain for up to 90 days before being overwritten or deleted in the ordinary backup cycle.

V. Community Guidelines and Zero-Tolerance Policy

1. PolyChat has zero tolerance for objectionable content and abusive users. You must treat other users with respect and may not create, upload, transmit, request, promote, or facilitate objectionable content or abusive conduct.
2. Prohibited objectionable content and conduct include, without limitation:
   • sexual or pornographic material, nudity intended for sexual gratification, sexual solicitation, prostitution, human trafficking, or exploitation;
   • any sexual, exploitative, grooming, or otherwise harmful content involving a minor;
   • credible threats, encouragement of violence, graphic violence, terrorism, dangerous conduct, or promotion of self-harm;
   • harassment, bullying, stalking, intimidation, coercion, abuse, humiliation, or unwanted sexual conduct;
   • hate speech, discrimination, or attacks based on race, ethnicity, nationality, religion, disability, sex, gender, gender identity, sexual orientation, or another protected characteristic;
   • defamation, impersonation, fraud, scams, phishing, spam, malicious software, deceptive practices, or attempts to obtain another person's credentials or property;
   • disclosure of another person's private, confidential, or identifying information without authorization;
   • content that infringes intellectual property, privacy, publicity, or other legal rights;
   • illegal goods, unlawful activity, or content that violates applicable law; and
   • attempts to evade, interfere with, test, or manipulate safety, reporting, filtering, age, or moderation systems.
3. An "abusive user" includes any user who engages in prohibited conduct, repeatedly violates these Community Guidelines, evades enforcement, or uses the App to harm, threaten, exploit, deceive, or harass another person.

VI. Content Filtering and Pre-Publication Moderation

1. We use automated filtering, risk controls, and human moderation to detect and prevent objectionable content. These measures may analyze text, profiles, images, video, behavioral signals, and other information submitted to the App.
2. UGC intended to be displayed publicly or to the PolyChat community, including usernames, biographies, avatars, posts, comments, uploaded images, and uploaded video, is not made visible to other community users until it completes the applicable moderation review, even if the submitting user's device shows that the content was created or uploaded successfully.
3. After publication, automated systems and human moderators continue to review content. If we identify prohibited content, we will promptly restrict or remove it and take enforcement action against the responsible user.
4. Private messages are automatically filtered and may be delivered in real time after automated checks. Private messages remain subject to subsequent automated and human safety review. We may block, restrict, or remove a message and take enforcement action when a violation is detected.
5. For video and live communication features, the App provides safety controls that allow users to end an interaction, report content or a user, and block a user. Reported conduct may be reviewed using the minimum evidence reasonably necessary to assess the report.
6. Filtering and moderation reduce risk but cannot guarantee that every violation will be detected before exposure. Users should immediately use the in-app report, block, and end-interaction controls when they encounter unsafe conduct.

VII. Reporting Objectionable Content and Abusive Users

1. Users can report specific content and specific users through the in-app reporting controls available in relevant content, profile, messaging, and communication interfaces.
2. A report may include the reporter's and reported user's identifiers, the content or conversation identifier, a copy of the reported content, the report reason and time, limited surrounding messages necessary to understand context, screenshots or attachments voluntarily submitted by the reporting user, and limited device and App-version diagnostics needed for safety investigation.
3. The reporting feature does not automatically record or store live audio or video. We do not automatically capture live video-call images as part of a report. A user may voluntarily submit available evidence where the App permits.
4. Access to report evidence is limited to authorized systems, moderators, service providers, and personnel who need it for safety, legal compliance, or enforcement purposes, as further described in the Privacy Policy.
5. We will review reports and take appropriate action within 24 hours of receipt. When we confirm objectionable content or abusive conduct, we will remove or disable the offending content and eject the responsible user from the service through suspension or permanent account termination, depending on the severity and circumstances of the violation.

VIII. Blocking Abusive Users

1. Users can block abusive users through the in-app blocking controls.
2. Blocking immediately removes the blocked user's content from the blocking user's feed, chat views, comments, search results, recommendations, and matching experience, as applicable, and prevents further interaction to the extent supported by the service.
3. When a user is blocked, the App automatically creates a moderation report for the Company so that the associated account and relevant inappropriate content or conduct can be reviewed.
4. Immediate removal from the blocking user's view does not prevent the Company from preserving limited evidence necessary to investigate the conduct, enforce this EULA, resolve disputes, or comply with law.

IX. Enforcement, Removal, Termination, and Appeals

1. We may prevent publication, reduce distribution, restrict functionality, remove content, preserve evidence, suspend an account, permanently terminate an account, prevent re-registration, or report conduct to appropriate authorities when reasonably necessary to enforce this EULA or protect users and the service.
2. Confirmed objectionable content will be removed or disabled. The responsible user will be removed from the service through suspension or permanent termination. Severe violations, exploitation of minors, credible threats, sexual exploitation, repeated abuse, or attempts to evade enforcement may result in immediate permanent termination.
3. Users may appeal a content or account decision by emailing polychatsupport@polychat.site. An appeal does not require us to restore content or access while the review is pending, and safety measures may remain in place during the appeal.
4. Your license and right to use the App terminate automatically if you materially breach this EULA. Upon termination, you must stop using and delete the App, subject to any rights that cannot be waived under applicable law.

X. Privacy and Safety Data

1. Our collection, use, disclosure, retention, and protection of personal data are governed by the PolyChat Privacy Policy, available at https://www.polychat.site/PRIVACY%20POLICY.html.
2. Safety filtering, reporting, blocking, moderation, and enforcement may require processing account identifiers, UGC, communications, report details, content context, technical diagnostics, and enforcement records. We process only information reasonably necessary for these purposes and apply access controls appropriate to the sensitivity of the information.
3. If this EULA and the Privacy Policy differ regarding the handling of personal data, the Privacy Policy controls, except that this EULA continues to govern user conduct and enforcement.

XI. Maintenance and Support

1. The Company is solely responsible for providing maintenance and support services for the App as specified in this EULA or as required by applicable law.
2. You and the Company acknowledge that Apple has no obligation whatsoever to furnish maintenance or support services with respect to the App.
3. For support, contact the Company using the information in Section XVIII.

XII. Warranty

1. To the maximum extent permitted by applicable law, the App is provided "as is" and "as available," with all faults and without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement.
2. Nothing in this EULA excludes, restricts, or limits a warranty, remedy, or consumer right that cannot lawfully be excluded, restricted, or limited.
3. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App. The Company is solely responsible for any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to an applicable warranty.

XIII. Product Claims and Limitation of Liability

1. The Company, not Apple, is responsible for addressing claims by you or a third party relating to the App or your possession or use of the App, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
2. To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, data, goodwill, or business opportunity, arising from or related to use of or inability to use the App.
3. Nothing in this EULA limits the Company's liability beyond what applicable law permits, including liability that cannot be excluded for fraud, willful misconduct, gross negligence, personal injury, or violation of non-waivable consumer rights.

XIV. Intellectual Property Claims

1. The App, excluding user-owned UGC, and all associated software, designs, text, graphics, trademarks, logos, and other intellectual property are owned by or licensed to the Company.
2. If a third party claims that the App or your possession and use of the App infringes that third party's intellectual property rights, the Company, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.
3. You remain responsible for claims arising from UGC you submit or conduct you undertake through the App.

XV. Third-Party Terms and Services

1. You must comply with applicable third-party agreements when using the App, including your wireless data, internet, device, platform, and payment-service agreements.
2. Third-party services may be governed by their own terms and privacy policies. The Company is not responsible for a third party except to the extent required by applicable law.

XVI. Legal and Export Compliance

1. You represent and warrant that you are not located in a country subject to a United States Government embargo or designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.
2. You may not use, export, or re-export the App except as authorized by United States law, the laws of the jurisdiction where the App was obtained, and other applicable laws.
3. You are responsible for complying with laws applicable to your use of the App. Nothing in this EULA requires either party to violate applicable law.

XVII. Apple as Third-Party Beneficiary

1. You and the Company acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this EULA.
2. Upon your acceptance of this EULA, Apple will have the right, and will be deemed to have accepted the right, to enforce this EULA against you as a third-party beneficiary.

XVIII. Developer Information and Contact

Questions, complaints, safety reports, support requests, and claims regarding the App should be directed to:

XIX. Governing Law, Informal Resolution, and Arbitration

1. Governing Law. Except to the extent the mandatory law of your place of residence applies, this EULA and disputes arising from it are governed by the laws of the State of California, without regard to conflict-of-law principles.
2. Informal Resolution. Before initiating arbitration, either party must provide written notice describing the dispute and requested relief and allow 30 days for a good-faith effort to resolve it. Notices to the Company must be sent to polychatsupport@polychat.site.
3. Binding Arbitration. Except for the exceptions below and where prohibited by applicable law, an unresolved dispute will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The place of arbitration will be San Francisco County, California, the arbitration language will be English, and participation may occur remotely where permitted by the applicable rules or the arbitrator.
4. Opt-Out. You may opt out of this arbitration provision by sending a clear written notice to polychatsupport@polychat.site within 30 days after first accepting this EULA. The notice must include your full name, the email or identifier associated with your PolyChat account, and a statement that you opt out of arbitration under the PolyChat EULA.
5. Exceptions. Either party may bring an eligible individual claim in small-claims court. Either party may also seek temporary, preliminary, or emergency injunctive relief, or relief concerning infringement or misuse of intellectual property, in a court of competent jurisdiction.
6. Courts. For disputes not subject to arbitration and for proceedings to enforce an arbitration award, the parties consent to the jurisdiction of the state and federal courts located in San Francisco County, California, except where applicable law gives you a non-waivable right to bring a claim in another court.
7. Mandatory Local Rights. This Section does not deprive you of non-waivable consumer protections, statutory remedies, or access to courts provided by the mandatory law of your country or region. If AAA is unavailable and the parties cannot agree on a replacement, a court with authority may appoint an arbitrator or determine the appropriate forum.

XX. Changes to This EULA

1. We may update this EULA to reflect changes in the App, safety practices, legal requirements, or business operations.
2. For a material change, we will provide reasonable notice and require you to affirmatively accept the updated EULA before you continue to register for, log in to, or use the App where required. The effective date and version will be updated, and acceptance records will identify the version accepted.
3. A change does not retroactively reduce rights or remedies that cannot be waived under applicable law.

XXI. General Terms

1. This EULA, together with the PolyChat Terms of Service, the Community Guidelines stated here and in the Terms of Service, and the Privacy Policy, constitutes the agreement applicable to your use of the App. For conflicts concerning the software license, this EULA controls. For conflicts concerning personal-data handling, the Privacy Policy controls. The Community Guidelines and safety protections in this EULA apply at all times.
2. The Terms of Service are available at https://www.polychat.site/TERMS%20OF%20SERVICE.html.
3. If any provision is held unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
4. A failure to enforce a provision is not a waiver. You may not assign this EULA without the Company's written consent. The Company may assign it in connection with a merger, reorganization, or transfer of the App, subject to applicable law.
5. Headings are for convenience only. The English version is the governing version, subject to any non-waivable language requirements under applicable law.