PolyChat Privacy Policy

Effective Date: August 2, 2026
Version: 2.0

I. Scope

1. This Privacy Policy explains how PolyChat ("PolyChat," "we," "us," or "our") collects, uses, shares, protects, retains, and deletes information when you use the PolyChat application and related services (collectively, the "Service").
2. This Policy should be read with the Terms of Service and Community Guidelines and the Custom End User License Agreement (EULA).

II. Information We Collect

1. Account and eligibility information. We may collect an email address or other sign-in identifier, username, profile details, age or age-confirmation information, authentication information, account status, and records of the agreements and versions you accepted.
2. Profile and User-Generated Content. We process usernames, biographies, avatars, posts, comments, uploaded images, uploaded video, audio, and other content you choose to create or submit.
3. Communications. We process private messages and associated metadata as necessary to transmit messages, perform automated filtering, conduct safety review, investigate reports, prevent abuse, and enforce the Community Guidelines.
4. Live audio and video. The Service may process audio, video, and connection information transiently to provide real-time communications. The reporting feature does not automatically record or store live audio or video and does not automatically capture live video-call images. We process evidence only when a user voluntarily submits it or when otherwise clearly disclosed and permitted by law.
5. Safety reports, blocks, and moderation information. We may collect the reporter's and reported user's identifiers, content or conversation identifiers, the reported content, report reason and time, limited surrounding messages necessary for context, screenshots or attachments voluntarily submitted by a user, blocking events, moderation decisions, appeals, and enforcement records.
6. Device, log, and usage information. We may collect IP address, device type, operating-system and App version, language, time zone, identifiers used for security and operation, access times, crash data, diagnostic data, feature interactions, and information about suspected abuse or unauthorized activity.
7. Photos, camera, and microphone. With device permission, the Service may access your camera, microphone, or selected photos and media so you can use communication, profile, and upload features. You can manage these permissions in device settings.
8. Purchase information. If you make an App Store purchase, we may receive transaction identifiers, product or subscription status, and related entitlement information from Apple. We do not receive your full payment-card details from Apple.
9. Support communications. We collect information you provide when contacting support, submitting an appeal, requesting deletion, or communicating with us.

III. How Information Is Collected

1. We collect information directly from you when you register, create a profile, upload content, communicate, report or block a user, appeal a decision, or contact support.
2. We collect some technical and usage information automatically from the App, device, network, and security systems.
3. We may receive limited information from platform providers, authentication providers, payment providers, and service providers when necessary to operate the Service.

IV. How We Use Information

We use information to:

• create, authenticate, secure, and manage accounts;
• provide profiles, community features, messaging, media uploads, live communications, matching, and other Service functions;
• confirm eligibility and enforce the 18+ age requirement;
• filter, review, and moderate UGC and private messages;
• receive and investigate reports, process blocks, respond to appeals, remove prohibited content, and enforce account restrictions;
• respond to reports and take appropriate action within 24 hours;
• prevent fraud, spam, harassment, exploitation, security incidents, and attempts to evade enforcement;
• provide support, communicate service and security notices, and respond to requests;
• maintain, troubleshoot, analyze, and improve reliability and safety;
• process purchases and confirm entitlements; and
• comply with legal obligations, enforce agreements, and protect users, PolyChat, and others.

V. UGC Moderation and Private Messages

1. UGC intended for public or community display, including usernames, biographies, avatars, posts, comments, uploaded images, and uploaded video, is not made visible to other community users until it completes the applicable moderation review, even if your device shows that creation or upload succeeded.
2. Automated systems and human moderators continue reviewing content after publication. Prohibited content may be restricted or removed, and responsible accounts may be suspended or permanently terminated.
3. Private messages are automatically filtered and may be delivered in real time after automated checks. They remain subject to subsequent automated and human safety review. Authorized reviewers may access limited message content when reasonably necessary to investigate abuse, protect users, or enforce the Community Guidelines.
4. Filtering and moderation may consider content, account history, behavioral signals, report history, and technical information reasonably necessary to detect abuse. We do not use UGC for advertising or marketing without separate permission.

VI. Reporting and Blocking

1. When you report content or a user, we process the minimum information reasonably necessary to understand, investigate, and resolve the report.
2. When you block a user, the blocked user's content is immediately removed from your feed, chat views, comments, search results, recommendations, and matching experience, as applicable. The block automatically creates a moderation report for PolyChat.
3. We do not automatically record live audio or video, automatically capture live video-call images, or automatically upload an entire conversation solely because you submit a report or block a user. We may process the reported content and limited surrounding context necessary for review.
4. Authorized moderators and safety personnel may review report evidence. Access is limited according to role and safety need.

VII. How We Share Information

1. Other users. Profile information and approved UGC may be visible to other users according to the Service feature and your settings. Private messages are shared with their intended recipients, subject to safety processing described in this Policy.
2. Service providers. We may share information with hosting, storage, delivery, authentication, security, moderation, analytics, customer-support, and technical service providers that process information for us. They must protect information at least as required by their agreements with us and applicable law.
3. Platform and payment providers. We may exchange limited information with Apple and related platform services to provide authentication, purchases, subscriptions, fraud prevention, and App functionality.
4. Legal and safety disclosures. We may disclose information when reasonably necessary to comply with law or valid legal process, investigate unlawful activity, protect a person from harm, enforce our agreements, or protect the rights and security of users, PolyChat, or others.
5. Business transfers. Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to continued protection and applicable notice requirements.
6. With your direction or consent. We may share information when you direct us to do so or provide valid consent.
7. We do not sell personal data. We do not share UGC for third-party advertising or marketing without separate permission.

VIII. Legal Bases and User Choice

1. Depending on your location, we process information to perform our agreement with you, with your consent, to comply with law, and for legitimate interests such as safety, security, fraud prevention, support, and Service improvement where those interests are not overridden by your rights.
2. You can withdraw device permissions through device settings. You may also contact us to withdraw consent where processing is based on consent. Withdrawal does not affect processing already lawfully completed and may limit features that require the relevant information.
3. We will request additional permission before using information for a materially different purpose unless applicable law permits otherwise.

IX. Retention

1. Account information and active UGC are generally retained while your account is active and as needed to provide the Service.
2. When you delete UGC or your account, user-facing copies are removed promptly, subject to limited retention necessary for security, safety review, disputes, fraud prevention, legal obligations, and backups.
3. Unless a longer period is required by law or necessary for an active investigation, dispute, or legal claim:
   • safety reports and moderation records may be retained for 12 months;
   • information necessary to enforce a permanent ban may be retained for 24 months; and
   • residual backup copies may remain for up to 90 days before being overwritten or deleted in the ordinary backup cycle.
4. Transaction and legal records may be retained for the period required by tax, accounting, consumer-protection, or other applicable law.

X. Account and Data Deletion

1. You may initiate deletion of your entire account through the in-app account-deletion control. You may also contact polychatsupport@polychat.site for assistance.
2. Account deletion removes the account and associated personal data and UGC that we are not legally or operationally required to retain for the limited purposes described above.
3. Deleting your PolyChat account does not automatically cancel an App Store subscription. Subscriptions must be managed through your Apple account.
4. We may take reasonable steps to verify that a deletion or access request comes from the account holder.

XI. Your Privacy Rights

1. Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal data, and to withdraw consent or lodge a complaint with a regulator.
2. You may update certain profile and account information in the App. For other requests, contact polychatsupport@polychat.site.
3. We will not discriminate against you for exercising a privacy right. Some rights may be subject to lawful exceptions.

XII. International Transfers

1. Your information may be processed in countries or regions other than where you live. Privacy laws in those locations may differ.
2. Where required, we use appropriate safeguards for international transfers and require service providers to protect personal data consistently with this Policy and applicable law.

XIII. Security

1. We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
2. No transmission or storage system is completely secure. You should protect your credentials and notify us if you suspect unauthorized access or a security issue.

XIV. Adults Only

1. PolyChat is intended only for users who are at least 18 years old. We do not knowingly permit minors to register for or use the Service.
2. If we learn that a person under 18 has created an account or provided personal data, we will take steps to restrict the account and delete the information, subject to limited safety and legal retention.
3. If you believe a minor is using PolyChat, contact polychatsupport@polychat.site.

XV. Third-Party Links and Services

1. The Service may link to third-party websites or services. Their privacy practices are governed by their own policies.
2. Review a third party's privacy policy before providing information to that service.

XVI. Changes to This Policy

1. We may update this Policy to reflect changes in the Service, safety practices, legal requirements, or data handling.
2. We will update the effective date and provide reasonable notice of material changes. Where required, we will obtain renewed consent before materially different processing begins.

XVII. Contact Us

For privacy questions, requests, complaints, or safety concerns, contact:

PolyChat
Email: polychatsupport@polychat.site
Website: https://www.polychat.site